Neurology Consults Notification Bot

Neurologists at University Hospital Southampton use Medxnote to get real-time notifications on Microsoft Teams when a consult is ordered, making neurology referrals 15x faster.

Case Study Overview

Improving patient flow and improve workflow efficiency using the Medxnote Neurology Consults Service Referrals Bot

University Hospital Southampton provided its clinicians with access to the Medxnote Neurology Consults Service Referrals Bot within Microsoft Teams to provide them with real-time access to referral queues, helping them improve their workflow efficiency and ultimately, helping to discharge some patients more efficiently. Clinicians could get access to referrals from neurology in real-time, all within the Microsoft Teams app.

Real-time access to referral queue

Discharge patients more efficiently

15x faster than previous workflow

QUOTES FROM OUR CLIENTS ABOUT THEIR EXPERIENCE USING MEDXNOTE

Specialist Registrar (SpR) in Neurology

University Hospital Southampton

[Medxnote] really does help with having almost real-time access to the referral queue. In the past, we would have to log in at a computer and check, which we sometimes only had a chance to do every few hours. Now there is a real feel of how many incoming referrals there are and helps coordinating efforts. In particular, for patients that can easily be discharged for example from AEC/SDEC it has been helpful to get the referral to us promptly so we can prioritize seeing and making discharge plans for them. Having Medxnote service referrals now on teams makes it possible that everyone, including the on-call consultant, has access to the referrals promptly, which was before only set up on a single SpR on-call phone. So I would say that has helped get the consultant involved more promptly.

Challenges faced by University Hospital Southampton

University Hospital Southampton faced delays in treatment for patients due to delays in the printing of referrals. On average, before using Medxnote, UHS took 150 minutes (2.5 hrs) to print a referral. Given the huge volume of internal referrals being sent per month at UHS, this resulted in hours of delays to treatment being added for patients as a result of an inefficient workflow. Clinicians would not have a sense of how many incoming referrals there were, meaning they could not coordinate their efforts to maximise efficiency. This resulted in reduced patient throughput.

Medxnote Provided the Solution

Medxnote connected the EMR system with the Microsoft Teams app available to all doctors at University Hospital Southampton (UHS). Microsoft Teams is part of most hospitals’ Microsoft Office 365 subscription. When a consult is ordered, Medxnote sends a push notification to the clinician, who can view the consult in real-time within the Microsoft Teams app. If a patient can be easily discharged, having prompt access to the referral has helped clinicians at UHS prioritise seeing and making discharge plans for them. Medxnote increased the efficiency of the neurology referrals workflow by 1,500%, removing delays to treatment for patients in UHS.

How It Helped DOCTORS

Real-time access to referral queue

Before Medxnote, doctors would have to log in to a computer and check the referral queue, which sometimes they would only have an opportunity to do every few hours. Using Medxnote, doctors have real-time access to the referral queue, helping them co-ordinate human resources to improve workflow efficiency.

How It Helped EXECTUTIVES

Increase patient
throughput

Real-time access to the referral queue for doctors meant that doctors could discharge some patients more efficiently, freeing up hospital beds for other incoming patients.

How It Helped IT

Enhance and improve HIT system

By connecting the HIT system with Microsoft Teams, Medxnote improved the timeliness and usefulness of the hospital’s data, allowing IT teams to help unlock previously siloed hospital data.

Ready to improve patient throughput at your hospital flow?

Medxnote improved patient throughput and saved clinical time at University Hospital Southampton. Contact our Sales team today to get Medxnote in your hospital.

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